Roamer

This page explains how to delete your Roamer account and the personal data associated with it. Roamer is operated by Outside Group Ltd, a company registered in England & Wales (company number 16971848).

Delete your account in the app

The fastest way to delete your account:

1. Open the Roamer app and go to your Profile.
2. Open Settings and scroll to the bottom.
3. Tap Delete Account.
4. Type DELETE ACCOUNT to confirm.

Your account is deactivated immediately and your personal data is removed within 30 days.

Request deletion without the app

If you can no longer access the app, email us from the address on your account and we will delete it for you. Please include the email address or username associated with your Roamer account.

You can also email us directly at [email protected]. We respond to deletion requests within 30 days.

What gets deleted

When you delete your account, we remove the personal data associated with it, including:

• Your profile — name, email, username, profile photo, avatar, bio and customisations.
• Your posts, uploaded photos, and event album photos.
• Your chat messages, direct messages, and group chat messages.
• Your social connections — followers, following, friend requests, and blocks.
• Your notification history and push notification tokens.
• Your sign-in identity (email/password and any linked Google or Apple sign-in).

What we keep, and for how long

We are legally required to retain certain records, so some data is kept after deletion in a form that is no longer linked to your profile:

• Transaction and ticket records — order amounts, ticket types, and payment status are retained for tax and accounting purposes as required by UK law. These are de-identified from your profile.
• Moderation reports you have filed may be retained in anonymised form.

All other personal data is permanently deleted within 30 days of your request.

Questions

For anything about account deletion or your data rights under UK GDPR, contact us at [email protected]. See also our Privacy Policy.